Terms & Conditions

Last updated October 30, 2026

These terms cover ordering from Primus Print Company LLC (“Primus Print Co.”) of Wichita, Kansas. Here's how ordering from Primus Print Co. works. Your quote or invoice has the details for your order. If anything there is different from this page, your quote or invoice is what counts.

Quotes and prices

• Prices we give on the phone or on this website are estimates. Your written quote is your price.
• Prices depend on the garments, how many you order, ink or thread colors and where it's printed. Changing any of those can change the price.
• Garment prices come from our suppliers. If you wait a while to approve, we may need to update your quote.

Proofs and approval

• Before we print, we send you a proof. Please check the spelling, colors, sizes and placement.
• When you approve the proof, we print exactly what's on it.
• Your order goes into production after you approve the proof and payment is set (see Payment below).

Timing

• Most orders are ready about 1 to 1.5 weeks after you approve your proof. Orders over 500 pieces can take longer.
• We give you an approve-by date so your order is ready when you need it. Approving later can push your date back.
• We work hard to hit every date, but supplier and shipping delays can happen. Need it sooner? Ask us about rush options.

Your artwork

• By sending us a logo or design, you're telling us you have the right to use it on your order.
• We can turn down artwork that we believe uses someone else's logo or trademark without permission, or that is hateful or harassing.
• Your artwork stays yours. We use it only for your orders.
• Designing a new logo is quoted separately.

Colors, sizes and printing

• Colors look different on every screen, and ink and thread can look a little different on fabric than on a proof.
• Sizes and fit follow each brand's size chart. Ask us if you want help picking sizes.
• Printing and embroidery are hands-on work, so small differences in placement from piece to piece are normal.

If something's wrong

• Please check your order when you get it, and tell us within 7 days if something isn't right.
• If we made a mistake, we'll reprint the affected pieces or refund them.
• Because every order is made just for you, we can't take returns or exchanges for a change of mind or a size swap.

Payment

• Unless we've agreed on something else, payment is due in full before we start your order.
• Ask us about other options, like 50% down with the rest due on delivery, or paying in full on delivery.
• Whatever we agree on will be on your quote or invoice.

Pickup, delivery and shipping

• Pick up your order at our shop, or we can deliver or ship it. Shipping costs are on your quote.
• If a shipment is lost or damaged, let us know and we'll help you sort it out with the carrier.

Merch stores

Orders through a Primus merch store follow these terms too. Each shopper pays when they order, and we'll share the store's timing and delivery details when it opens.

SMS terms (text messages)

• Program: Primus Print Company LLC text messages for customers who request a quote or order.
• What you'll get: if you agree to texts (on our order form or by telling us), Primus Print Co. will text you about your request: quotes, finish-your-order links, order updates and follow-ups. No marketing texts.
• How often: message frequency varies with your order, usually a few texts per request.
• Cost: message and data rates may apply, depending on your phone plan.
• Stop anytime: reply STOP to stop getting texts. Reply HELP for help, or contact us at (316) 530-1150 or info@primusprintco.com.
• Agreeing to texts is never required to order from us.
• Carriers aren't liable for delayed or undelivered messages.
• See our privacy page: we never share your phone number or texting consent with others for marketing.

Using this website

• Information on this site is general and can change. Your quote has the details for your order.
• When you send a request, we'll contact you about it by phone, text or email. See our privacy page for how we handle your information.

Questions

info@primusprintco.com · (316) 530-1150
7334 W Newell St · Wichita, KS 67212